Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 13:37:54 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation Glossy Cupcake                    Hi           04:59 PM, 17th Feb                     Glossy Cupcake                    Helloooo           05:05 PM, 17th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           05:11 PM, 17th Feb                     Glossy Cupcake                    Please update status of refund for my orders  order 4534695510  order 4534398145           05:12 PM, 17th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.  Please allow us moment to check it for you.           05:16 PM, 17th Feb                     Glossy Cupcake                    Please           05:16 PM, 17th Feb                   Arunjay Raj                   Thank you for your patience.           05:17 PM, 17th Feb                   Arunjay Raj                   As we checked and see that returned item reached warehouse.           05:18 PM, 17th Feb                   Arunjay Raj                   it will take 2 - 3 working days to conduct quality check and we will process refund for your order.           05:19 PM, 17th Feb                     Glossy Cupcake                    Since last Saturday           05:19 PM, 17th Feb                     Glossy Cupcake                    four business days right now now           05:20 PM, 17th Feb                     Glossy Cupcake                    ?!           05:23 PM, 17th Feb                   Arunjay Raj                   We request you to please wait once the process will complete  refund will processed to your my credit wallet.           05:26 PM, 17th Feb                     Glossy Cupcake                    When?           05:27 PM, 17th Feb                     Glossy Cupcake                    Just not acceptable you said 2 to 3 business days but now it’s more than four days and already the item returned last Wednesday           05:28 PM, 17th Feb                   Arunjay Raj                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:33 PM, 17th Feb                   Arunjay Raj                   Is there anything else may I assist you?           05:35 PM, 17th Feb                   Arunjay Raj                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:37 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2116490