Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 12:51:33 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello. I need help... I bought Abaya since 14 February but the size isn't suitable... I need to return it with another one with different size. Please help urgently           04:18 PM, 17th Feb                     User                    I tried by reaching My Account > Orders. But for this specific item, the selection mark is not working/ not active to choose it           04:20 PM, 17th Feb                     User                    I need help with this urgently           04:20 PM, 17th Feb                     User                             04:21 PM, 17th Feb                     User                             04:23 PM, 17th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           04:25 PM, 17th Feb                     User                    Hi           04:26 PM, 17th Feb                     User                    I need help... I bought Abaya since 14 February but the size isn't suitable... I need to return it with another one with different size. Please help urgently           04:26 PM, 17th Feb                     User                    I tried by reaching My Account > Orders. But for this specific item, the selection mark is not working/ not active to choose it           04:26 PM, 17th Feb                     User                    I need help with this urgently           04:27 PM, 17th Feb                     User                    Hello Arunjay.... Are you available?           04:29 PM, 17th Feb                     User                    I attached 2 pictures for the current situation from my account,,, did you see them?           04:30 PM, 17th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           04:35 PM, 17th Feb                   Arunjay Raj                   kindly share the order id.           04:35 PM, 17th Feb                     User                    It's in the sent picture above           04:35 PM, 17th Feb                     User                    9635383516           04:35 PM, 17th Feb                     User                    Are you going to leave the conversation for another 5 minutes! Really!!!????           04:37 PM, 17th Feb                     User                    I started this conversation since around 25 minutes ago!           04:38 PM, 17th Feb                   Arunjay Raj                   We are sorry for the delay response.           04:39 PM, 17th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           04:40 PM, 17th Feb                   Arunjay Raj                   Thank you for your patience.           04:41 PM, 17th Feb                   Arunjay Raj                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:42 PM, 17th Feb                   Arunjay Raj                   Hi, I'm not getting a response from you. Are we still connected?           04:46 PM, 17th Feb                     User                    Yes           04:47 PM, 17th Feb                   Arunjay Raj                   Is there anything else may I assist you?           04:49 PM, 17th Feb                   Arunjay Raj                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:51 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2116177