Subject: Ticket Assigned - Conversation with mousumi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 08:14:28 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mousumi mousumi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mousumi Bot:  Hi Mousumi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553900484            09:12 PM, 05th Jan                   Mohammad                   Hi Mousumi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:12 PM, 05th Jan                     mousumi                    I have requested to return my canvas shoes           09:13 PM, 05th Jan                     mousumi                    Its been so long           09:13 PM, 05th Jan                     mousumi                    Noone has come to pick it up           09:13 PM, 05th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:13 PM, 05th Jan                     mousumi                    How long will it take to refund the amount           09:14 PM, 05th Jan                     mousumi                    Ok           09:14 PM, 05th Jan                     mousumi                             09:15 PM, 05th Jan                     mousumi                    Can u see it           09:16 PM, 05th Jan                     mousumi                    9624852929           09:17 PM, 05th Jan                   Mohammad                   Please allow me to check it for you.            09:17 PM, 05th Jan                     mousumi                    Ok           09:17 PM, 05th Jan                   Mohammad                   I can see that courier was out pick up but unable to do.           09:18 PM, 05th Jan                   Mohammad                   Please confirm your mobile number is 971553900484 ?           09:18 PM, 05th Jan                     mousumi                    My mobile number is correct           09:19 PM, 05th Jan                     mousumi                    Noone came for pick up           09:19 PM, 05th Jan                     mousumi                    The person is probably lying           09:19 PM, 05th Jan                   Mohammad                   Please allow me to work on it           09:19 PM, 05th Jan                     mousumi                    Its been so long           09:19 PM, 05th Jan                   Mohammad                   I will forward the case to the corier           09:19 PM, 05th Jan                   Mohammad                   so that it can be picked up soon.           09:19 PM, 05th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:19 PM, 05th Jan                     mousumi                    I am waiting for it every day           09:20 PM, 05th Jan                     mousumi                    Ok Mohammed.. I trust u           09:20 PM, 05th Jan                     mousumi                    I will look forward           09:20 PM, 05th Jan                     mousumi                    What is the next step after pick up ??           09:20 PM, 05th Jan                   Mohammad                   After pick up it will be sent to warehouse           09:21 PM, 05th Jan                     mousumi                    Ok           09:21 PM, 05th Jan                   Mohammad                   and there quality check will be done and after that refund will be processed.           09:21 PM, 05th Jan                     mousumi                    And then ?           09:21 PM, 05th Jan                     mousumi                    Ok           09:22 PM, 05th Jan                     mousumi                    Normally i wear size 37 but these shoes are comparatively small.. i got heavy shoe bite..           09:22 PM, 05th Jan                     mousumi                    i hope the refund is done asap and i will order a bigger size           09:23 PM, 05th Jan                     mousumi                    Thank u Mohammed           09:23 PM, 05th Jan                   Mohammad                   for sure.           09:23 PM, 05th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:24 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1959928