Subject: Ticket Assigned - Conversation with Rolling Candy
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 16:40:23 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rolling Candy Rolling Candy                    Hello           08:10 PM, 16th Feb                   Bot                   أهلا مرة أخرى!           08:10 PM, 16th Feb                     Rolling Candy                    good evening           08:10 PM, 16th Feb                     Rolling Candy                    I want to complain regarding the items i receives           08:11 PM, 16th Feb                     Rolling Candy                    Hello           08:12 PM, 16th Feb                   Bot                   أهلا مرة أخرى!           08:12 PM, 16th Feb                     Rolling Candy                    Anybody there?           08:14 PM, 16th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           08:14 PM, 16th Feb                   Arunjay Raj                   How may I help you?           08:14 PM, 16th Feb                     Rolling Candy                    Arunjay           08:15 PM, 16th Feb                     Rolling Candy                    Good evening           08:15 PM, 16th Feb                     Rolling Candy                    i ordered for a corine de fame toiletries           08:15 PM, 16th Feb                     Rolling Candy                    i thought i will receive a lotion 250 ml and a hair and body wash 250 ml           08:16 PM, 16th Feb                     Rolling Candy                    but what i received is a gentle shampoo and a lotion           08:16 PM, 16th Feb                     Rolling Candy                    Is there anyway i can get the correct toiletries that i ordered?           08:17 PM, 16th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           08:18 PM, 16th Feb                   Arunjay Raj                   kindly share the order id.           08:19 PM, 16th Feb                     Rolling Candy                    9635562912           08:20 PM, 16th Feb                   Arunjay Raj                   Please share the images of wrong item which you received           08:25 PM, 16th Feb                     Rolling Candy                    Okay           08:26 PM, 16th Feb                     Rolling Candy                             08:28 PM, 16th Feb                     Rolling Candy                             08:29 PM, 16th Feb                     Rolling Candy                    I wish to received a body lotion and a hair and body wash           08:30 PM, 16th Feb                   Arunjay Raj                   We are sorry to inform that we don have exchange option.           08:35 PM, 16th Feb                   Arunjay Raj                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any splash store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any splash store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:36 PM, 16th Feb                   Arunjay Raj                   Is there anything else may I assist you?           08:38 PM, 16th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:40 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2112085