Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 15:56:51 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation User                    Hi i need hello with two of my orders that i returned to your agent as they were defective and called you guys and you guys put a return request           07:30 PM, 16th Feb                     User                    And i just called you guys and he said there is some technical issue but i want to know wether i will get my refund cozz it’s a week now and now return requested is not showing on those products too           07:31 PM, 16th Feb                     User                    Order#6268967376           07:33 PM, 16th Feb                     User                    and order number #6268525687           07:34 PM, 16th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           07:40 PM, 16th Feb                     User                    Thanks           07:41 PM, 16th Feb                     User                    still waiting           07:42 PM, 16th Feb                     User                    Did you check the order numbers i sent           07:44 PM, 16th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           07:49 PM, 16th Feb                   Arunjay Raj                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:51 PM, 16th Feb                   Arunjay Raj                   Is there anything else may I assist you?           07:51 PM, 16th Feb                     User                    But the items are with you guys right?           07:56 PM, 16th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:56 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2111879