Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 14:27:43 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           05:40 PM, 16th Feb                     User                    I need help           05:41 PM, 16th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           05:43 PM, 16th Feb                     User                    Hello arunjay           05:43 PM, 16th Feb                     User                    I have some missing items from order #8234349120           05:44 PM, 16th Feb                     User                    2 shirts feom bosini           05:45 PM, 16th Feb                     User                    That 2 superman tshrt didn't came with my orders but instead they gave me this... 2 pink blouse which is not my orders           05:47 PM, 16th Feb                     User                    ArunJay?           05:52 PM, 16th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.  Please allow us moment to check it for you.           05:52 PM, 16th Feb                     User                    Thank you           05:53 PM, 16th Feb                   Arunjay Raj                   Thank you for your patience.           05:58 PM, 16th Feb                   Arunjay Raj                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           05:58 PM, 16th Feb                     User                    Thank you so much.. actually this not the first time.. it's the same items from bossini also..but I didn't report it, i was just like it's okay..but this time it's not okay           06:00 PM, 16th Feb                   Arunjay Raj                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-775274to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Splash store across the Kuwait.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the Kuwait.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:00 PM, 16th Feb                     User                    I already did this but they will not accept it, because it's different item, the codes are not the same           06:01 PM, 16th Feb                   Arunjay Raj                   Please mention the item name which you have ordered.           06:10 PM, 16th Feb                   Arunjay Raj                   While creating return.           06:10 PM, 16th Feb                     User                    That's what I did sir           06:11 PM, 16th Feb                     User                    I wrote that..this shirt didn't came but instead they gave me a different items           06:12 PM, 16th Feb                   Arunjay Raj                   We checked and see that return request is created and our collection team will contact you within 3 - 5 working days.           06:21 PM, 16th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:27 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2111342