Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 08:53:32 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:14 PM, 16th Feb                     User                    Hello           12:14 PM, 16th Feb                   Bot                   أهلا مرة أخرى!           12:14 PM, 16th Feb                     User                    English           12:15 PM, 16th Feb                     User                    ?           12:15 PM, 16th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           12:18 PM, 16th Feb                     User                    Thanks           12:18 PM, 16th Feb                   Arunjay Raj                   How may I help you?           12:18 PM, 16th Feb                     User                    i have put a return request couple of days ago           12:19 PM, 16th Feb                     User                    i want to know do i have to return the item from the store from where i picked it?           12:19 PM, 16th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           12:24 PM, 16th Feb                   Arunjay Raj                   kindly share the order id.           12:24 PM, 16th Feb                     User                    Sure           12:25 PM, 16th Feb                     User                    6271675619           12:25 PM, 16th Feb                   Arunjay Raj                   Thank you for sharing order number.           12:29 PM, 16th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           12:29 PM, 16th Feb                     User                    Ok           12:29 PM, 16th Feb                   Arunjay Raj                   Thank you for your patience.           12:30 PM, 16th Feb                     User                    You are welcome           12:31 PM, 16th Feb                   Arunjay Raj                   We would like to inform that we have sent a link on your registered email id please fill up that so our collection team can contact you.           12:31 PM, 16th Feb                   Arunjay Raj                   You can also visit your nearest store to return the item.           12:31 PM, 16th Feb                     User                    i have applied return request via your app           12:32 PM, 16th Feb                     User                    i didn’t get any email having request form           12:32 PM, 16th Feb                   Arunjay Raj                   We request you to please check your registered email id.           12:36 PM, 16th Feb                     User                    I am checking my registered email ID           12:36 PM, 16th Feb                     User                    but nothing           12:37 PM, 16th Feb                     User                    can you send me that email again?           12:37 PM, 16th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           12:40 PM, 16th Feb                   Arunjay Raj                   Thank you for your patience.           12:43 PM, 16th Feb                   Arunjay Raj                   Our collection team will contact you within 3- 5 working days.           12:43 PM, 16th Feb                     User                    So?           12:46 PM, 16th Feb                     User                    should i wait           12:46 PM, 16th Feb                     User                    or go to the store for quick processing?           12:46 PM, 16th Feb                   Arunjay Raj                   You can visit the store to return the item.           12:49 PM, 16th Feb                   Arunjay Raj                   Is there anything else may I assist you?           12:49 PM, 16th Feb                     User                    Nope           12:52 PM, 16th Feb                     User                    thanks           12:52 PM, 16th Feb                   Arunjay Raj                   You're welcome.           12:53 PM, 16th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:53 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2109144