Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 16:35:55 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi Salam           08:21 PM, 15th Feb                     User                    Order#6273400633           08:22 PM, 15th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           08:24 PM, 15th Feb                   Arunjay Raj                   How may I help you?           08:24 PM, 15th Feb                     User                    Where is it now? I didn’t cancelled it. It was the man who message me cancelled my order because he refused to come at 2PM. After 2PM my address is closed           08:24 PM, 15th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           08:26 PM, 15th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           08:26 PM, 15th Feb                     User                    Is it possible that I can take back my order? May I request to pls deliver it before 2pm Sunday-Thursday (working days)           08:27 PM, 15th Feb                   Arunjay Raj                   Thank you for your patience.           08:28 PM, 15th Feb                     User                    No problem take your time           08:28 PM, 15th Feb                   Arunjay Raj                   We checked and see that as per tracking status update by the courier team is order refused from your end.           08:28 PM, 15th Feb                     User                    No. I never refused. He was the one who refused to come at 2PM. That is office and he cannot come after 2 because everybody is leaving           08:30 PM, 15th Feb                   Arunjay Raj                   We are sorry for the trouble you had.           08:30 PM, 15th Feb                     User                    I didn’t mean to cancel it I thought He will re schedule it another day           08:31 PM, 15th Feb                   Arunjay Raj                   We will share this to our concern team.           08:31 PM, 15th Feb                   Arunjay Raj                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:31 PM, 15th Feb                     User                    Thank you Sir. I am only available from 8AM-2PM working days from Sunday until Thursday only           08:32 PM, 15th Feb                   Arunjay Raj                   Is there anything else may I assist you?           08:33 PM, 15th Feb                   Arunjay Raj                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:35 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2106587