Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 13:24:49 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           04:53 PM, 15th Feb                     User                    I ordered different product and recieved different           04:53 PM, 15th Feb                     User                    What can i do now           04:53 PM, 15th Feb                     User                    I need the thing i ordered           04:54 PM, 15th Feb                     User                    This*           04:54 PM, 15th Feb                     User                    I ordered thia           04:54 PM, 15th Feb                     User                    And got this           04:55 PM, 15th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           04:57 PM, 15th Feb                     User                    I got the wrong product           05:00 PM, 15th Feb                     User                    I got the wrong product           05:00 PM, 15th Feb                     User                    I dont want return...i want exchange.i want the product i ordered           05:00 PM, 15th Feb                   Arunjay Raj                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           05:03 PM, 15th Feb                   Arunjay Raj                   kindly share the order id.           05:03 PM, 15th Feb                   Arunjay Raj                   Hi, I'm not getting a response from you. Are we still connected?           05:06 PM, 15th Feb                     User                    Sorry           05:06 PM, 15th Feb                     User                    6273510509           05:07 PM, 15th Feb                     User                    Sorry i was on call           05:07 PM, 15th Feb                     User                    This is my order number           05:07 PM, 15th Feb                   Arunjay Raj                   Thank you for sharing order number.           05:07 PM, 15th Feb                     User                    Ok           05:09 PM, 15th Feb                     User                    I can share the picture of the wrong product too           05:09 PM, 15th Feb                   Arunjay Raj                   We are truly sorry to hear that you wish to exchange the items due to a wrong item issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store across the KSA.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the KSA.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:10 PM, 15th Feb                     User                    These sales come very less and when you got a different product.its quite disappointing.           05:12 PM, 15th Feb                     User                    I was not expecting this           05:12 PM, 15th Feb                     User                    I really wanted the product i ordered           05:12 PM, 15th Feb                     User                    I will make a complain with ministry           05:15 PM, 15th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you we advise you to return the item for refund and please place a fresh order.           05:19 PM, 15th Feb                   Arunjay Raj                   Is there anything else may I assist you?           05:22 PM, 15th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:24 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2105360