Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 12:56:36 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:47 PM, 15th Feb                     User                    Regarding my last order I did not ask for refund I asked to received the missing pants from the pajama set           03:48 PM, 15th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           03:48 PM, 15th Feb                     User                    I got the top part but no pants           03:48 PM, 15th Feb                     User                    Trendyol PY Jana’s set           03:49 PM, 15th Feb                     User                    I need the pants of it           03:49 PM, 15th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           03:51 PM, 15th Feb                   Arunjay Raj                   kindly share the order id.           03:51 PM, 15th Feb                     User                    6272256737utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_en           03:53 PM, 15th Feb                   Arunjay Raj                   Thank you for sharing order number.           03:54 PM, 15th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           03:55 PM, 15th Feb                     User                    6272256737           03:55 PM, 15th Feb                     User                    Are you there?           03:58 PM, 15th Feb                   Arunjay Raj                   Thank you for your patience.           03:58 PM, 15th Feb                   Arunjay Raj                   We are truly sorry to hear that you received incomplete  items but this is not typical of the experience we offer, and we understand the inconvenience this has caused. ​  You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store across the KSA.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the KSA.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund           03:59 PM, 15th Feb                   Arunjay Raj                   Is there anything else may I assist you?           04:02 PM, 15th Feb                     User                    I do not want to refund           04:03 PM, 15th Feb                     User                    I want to receive the pants of it           04:03 PM, 15th Feb                     User                    it was a gift to my girl           04:03 PM, 15th Feb                     User                    I already gave it to her and she washed the top part of it           04:03 PM, 15th Feb                     User                    I want to receive the missing pants that I paid for           04:04 PM, 15th Feb                     User                    Why would I go to the process of returning it if I want that item as it was a gift ?           04:05 PM, 15th Feb                     User                    Are you there? How can I receive the missing item?           04:08 PM, 15th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you  and we would like to inform that now we are not bale to deliver the items seprately.           04:11 PM, 15th Feb                     User                    She washed already the top           04:11 PM, 15th Feb                     User                    Sorry it needs to have a solution           04:11 PM, 15th Feb                     User                    the pajamas came with out its pants           04:12 PM, 15th Feb                     User                    I have been a loyal customer           04:13 PM, 15th Feb                     User                    I want to receive the missing item as I can’t return the top part of it           04:14 PM, 15th Feb                     User                    Or send me another set and I return the new top part           04:15 PM, 15th Feb                     User                    And stay with the pants to be a set for the top already received           04:16 PM, 15th Feb                     User                    How can you help me?           04:18 PM, 15th Feb                   Arunjay Raj                   We are  sorry for the inconvenience caused to you.           04:20 PM, 15th Feb                   Arunjay Raj                   We won't be able to deliver the missing item           04:20 PM, 15th Feb                     User                    So send the whole set           04:20 PM, 15th Feb                     User                    and I return the “extra” piece           04:21 PM, 15th Feb                     User                    I gave it already           04:21 PM, 15th Feb                     User                    and it’s missing the pants of it           04:21 PM, 15th Feb                     User                    I don’t want to go to the hassle return and ordering again           04:21 PM, 15th Feb                   Arunjay Raj                   However as a token of apology we can provide you the voucher of SAR 35 and voucher will have threshold amount.           04:21 PM, 15th Feb                   Arunjay Raj                   Kindly confirm from your end.           04:22 PM, 15th Feb                     User                    can the customer service provide a better solution??           04:22 PM, 15th Feb                     User                    I want just what I ordered and paid for ?           04:23 PM, 15th Feb                   Arunjay Raj                   Please accept our sincere apologise for the inconvenience caused to you.           04:26 PM, 15th Feb                   Arunjay Raj                   As we accept return for the refund, but as you inform that you have wash the cloth so we can not accept.           04:28 PM, 15th Feb                     User                    Apologies accept but how can I get the missing pants ??           04:28 PM, 15th Feb                     User                    I never wanted to return it           04:28 PM, 15th Feb                     User                    I said that from day 1           04:28 PM, 15th Feb                   Arunjay Raj                   We can provide you the voucher of SAR 35 and voucher will have threshold amount. you can use in your next online purchase.           04:28 PM, 15th Feb                     User                    i just want the pajamas pants that are MISSING           04:29 PM, 15th Feb                     User                    I don’t want the voucher I want the exact pants I paid for           04:29 PM, 15th Feb                     User                    you should check before sending items for deliver           04:29 PM, 15th Feb                     User                    I paid 71sar for a set of pjs           04:29 PM, 15th Feb                     User                    not for the top part only           04:30 PM, 15th Feb                     User                    I gave it to my daughter as she really likes it           04:30 PM, 15th Feb                     User                    I want to receive what has not been deliver           04:30 PM, 15th Feb                     User                    I am loyal customer and deserve that           04:30 PM, 15th Feb                     User                    I will be waiting for a fair solution I want to receive the missing item I paid for           04:36 PM, 15th Feb                   Arunjay Raj                   We want to help you but as you infom that as you have washed the clothes so we won't accept the return and now we can help you with  as a token of apology we can provide you the voucher of SAR 35           04:36 PM, 15th Feb                   Arunjay Raj                   Kindly confirm from your end.           04:36 PM, 15th Feb                     User                    I don’t please talk to your hover management           04:37 PM, 15th Feb                     User                    I want exactly what I paid for           04:37 PM, 15th Feb                     User                    the missing pants of the set           04:37 PM, 15th Feb                     User                    Or I will cross Centerpoint from my shopping option and also tell my friends how the customer is not taking into consideration           04:38 PM, 15th Feb                     User                    tired of that           04:39 PM, 15th Feb                     User                    from the beginning I said the issue           04:39 PM, 15th Feb                     User                    and I want as a customer           04:39 PM, 15th Feb                     User                    I did not pay for only a top           04:39 PM, 15th Feb                     User                    I want to receive the missing item           04:39 PM, 15th Feb                     User                    and I do want any token           04:39 PM, 15th Feb                     User                    I want the MISSING PANTS           04:40 PM, 15th Feb                   Arunjay Raj                   We do understand you inconvenience but at this time  we can help you with as a token of apology we can provide you the voucher of SAR 35.           04:41 PM, 15th Feb                   Arunjay Raj                   Kindly confirm your end.           04:41 PM, 15th Feb                     User                    I am very disappointed           04:43 PM, 15th Feb                     User                    this is not a solution           04:43 PM, 15th Feb                     User                    Stop saying confirm from my end           04:44 PM, 15th Feb                     User                    my end I bought something and I have the right to receive it as U ordered           04:44 PM, 15th Feb                     User                    please refer this to higher management           04:44 PM, 15th Feb                     User                    I will be waiting an response to my email           04:44 PM, 15th Feb                     User                    [email-masked]           04:45 PM, 15th Feb                     User                    I paid and it’s my right to get it as ordered           04:45 PM, 15th Feb                   Arunjay Raj                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:50 PM, 15th Feb                   Arunjay Raj                   Is there anything else may I assist you?           04:50 PM, 15th Feb                     User                    It is not a gift or a favor it’s my right           04:51 PM, 15th Feb                     User                    It takes time to get an answer and loyal customers should be appreciated           04:52 PM, 15th Feb                     User                    Thank you for your time           04:52 PM, 15th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:56 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2105152