Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 11:13:53 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           02:48 PM, 15th Feb                     User                    I had placed an order this morning and got email saying a part is cancelled           02:48 PM, 15th Feb                     User                    I can see the items are available on the app, why have they been cancelled?           02:49 PM, 15th Feb                     User                    9635658751           02:49 PM, 15th Feb                     User                    That's the order number           02:49 PM, 15th Feb                     User                    One of the items is a part of a set, so why has it been cancelled??           02:50 PM, 15th Feb                     User                    Hello..anyone there?           02:51 PM, 15th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you
  for contacting us. I will be happy to help you.           03:00 PM, 15th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           03:04 PM, 15th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           03:04 PM, 15th Feb                   Arunjay Raj                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them           03:05 PM, 15th Feb                   Arunjay Raj                   Is there anything else may I assist you?           03:11 PM, 15th Feb            
        Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:13 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2104423