Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 10:52:38 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           02:38 PM, 15th Feb                     User                    My Order #6273444187 has two items and I only received this item https://www.centrepointstores.com/sa/en/Men/Clothing/Underwear/SPLASH-Set-of-3---Sustainable-Assorted-Boxers-with-Elasticated-Waistband/p/162885753           02:38 PM, 15th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           02:40 PM, 15th Feb                     User                    When will the second item be shipped? https://www.centrepointstores.com/sa/en/Accessories/Men/Men%27s-Wallets%C2%A0%26-Pouches/SHOEMART-Duchini-Textured-Wallet/p/161308793           02:40 PM, 15th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           02:43 PM, 15th Feb                   Arunjay Raj                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:44 PM, 15th Feb                     User                    Ok, do you have an estimate of when the second item (wallet) will be shipped?           02:46 PM, 15th Feb                   Arunjay Raj                   Please allow us 24 to 48 working hours.           02:51 PM, 15th Feb                     User                    Ok, thank you           02:52 PM, 15th Feb                   Arunjay Raj                   You're welcome.           02:52 PM, 15th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:52 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2104272