Subject: Ticket Assigned - Conversation with Leaning Heart
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 16:08:35 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Leaning Heart Leaning Heart                    Hello           07:42 PM, 14th Feb                   Bot                   أهلا مرة أخرى!           07:42 PM, 14th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           07:53 PM, 14th Feb                   Arunjay Raj                   How may I help you?           07:54 PM, 14th Feb                     Leaning Heart                    Hello           07:56 PM, 14th Feb                     Leaning Heart                    My order no is 9631499082  This is the fourth time I m reaching out  it’s for return of items and my refund  no one has come even now to pick it  once over call, I was assured someone would come the next day  and then over chat  Please let me know why such a delay  the main purpose of online shopping during these covid times is hassle free shopping           07:57 PM, 14th Feb                     Leaning Heart                    This is heights!!!           07:57 PM, 14th Feb                     Leaning Heart                    How much more should I reach out !           07:58 PM, 14th Feb                     Leaning Heart                    if you don’t want the return items, it’s up to you! But what about my money ????           07:58 PM, 14th Feb                   Arunjay Raj                   We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.           08:01 PM, 14th Feb                   Arunjay Raj                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:02 PM, 14th Feb                   Arunjay Raj                   Is there anything else may I assist you?           08:05 PM, 14th Feb                   Arunjay Raj                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:08 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2100890