Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 15:00:28 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I received a parcel now but I want to change the size of my shirt           06:19 PM, 14th Feb                     User                    What should I do now           06:24 PM, 14th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           06:31 PM, 14th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           06:31 PM, 14th Feb                   Arunjay Raj                   kindly share the order id.           06:31 PM, 14th Feb                     User                    Order num is 6273504310           06:35 PM, 14th Feb                   Arunjay Raj                   Hi, I'm not getting a response from you. Are we still connected?           06:35 PM, 14th Feb          
          Arunjay Raj                   Ignore the above message.           06:36 PM, 14th Feb                   Arunjay Raj                   Thank you for sharing order number.           06:36 PM, 14th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           06:36 PM, 14th Feb                     User                    Ok           06:36 PM, 14th Feb                   Arunjay Raj                   Thank you for your patience.           06:40 PM, 14th Feb                   Arunjay Raj                   We checked and see that return request is raised for the item . Our collection team will contact you within 3 - 5 working days to collect the wrong item from you. Once we will receive the item we will process the refund for the same.           06:40 PM, 14th Feb                     User                    I dont want to return I just want to exchange the item           06:41 PM, 14th Feb                     User                
     Are u there           06:45 PM, 14th Feb                   Arunjay Raj                   We sorry to inform you that, We dot have exchange option available.           06:48 PM, 14th Feb                     User                    Ohoo ok then I have to order again           06:49 PM, 14th Feb                   Arunjay Raj                   We request you to please place afresh order and we will be happy to deliver it for you.           06:53 PM, 14th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:00 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2100529