Subject: Ticket Assigned - Conversation with Cold Horse
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 14:58:00 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cold Horse Cold Horse                    Hi           06:46 PM, 14th Feb                     Cold Horse                    Still no updates from my order?           06:47 PM, 14th Feb                     Cold Horse                    I have an order with a tracking number  9631775201 with AWB FP013021000092 paid with Tabby, when I will received my items?? I ordered last january 29 and expected arrival was feb 1. What happened? It is feb 14 already. So when I will receive my order? If not, i want to make a refund.           06:47 PM, 14th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           06:48 PM, 14th Feb                     Cold Horse                    Many times I called from customer service and no one update me?           06:48 PM, 14th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           06:52 PM, 14th Feb                   Arunjay Raj                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:52 PM, 14th Feb                   Arunjay Raj                   Is there anything else may I assist you?           06:57 PM, 14th Feb                   Apoorv                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:57 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2100507