Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 13:52:40 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           05:14 PM, 14th Feb                   Bot                   Hi again!           05:14 PM, 14th Feb                     User                    I need some help           05:15 PM, 14th Feb                     User                    I would like to chat to someone from max           05:15 PM, 14th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           05:18 PM, 14th Feb                     User                    Hello, I placed an order online. Payment has been withdrawn from my account, but I received a message saying that the order was not processed successfully           05:19 PM, 14th Feb                     User                    Order number is 6273636231           05:19 PM, 14th Feb                   Arunjay Raj  
                  We are sorry for the inconvenience caused to you.           05:22 PM, 14th Feb                     User                    Soo can you please assist me           05:23 PM, 14th Feb                   Arunjay Raj                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           05:24 PM, 14th Feb                     User                    no that is not correct because money has been withdrawn from my account           05:24 PM, 14th Feb                     User                    the last time I had the same issue. They told me that they have given me a new order number           05:25 PM, 14th Feb                     User                    please check this for me           05:26 PM, 14th Feb                     User                    ??           05:28 PM, 14th Feb                     User                    Hello           05:32 PM, 14th Feb                  
  Arunjay Raj                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           05:36 PM, 14th Feb                   Arunjay Raj                   If a transaction is not captured, it will be reversed back. You can also contact your bank to confirm the same information.           05:37 PM, 14th Feb                     User                    Okay I will confirm with my back           05:37 PM, 14th Feb                     User                    is it possible to go ahead with order and pay when I pick up ?           05:37 PM, 14th Feb                   Arunjay Raj                   We request you to please place a fresh order and we will be happy to deliver it for you.           05:45 PM, 14th Feb                     User                    Ok           05:45 PM, 14th Feb                   Arunjay Raj                   Is there anything
  else may I assist you?           05:49 PM, 14th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:52 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2100080