Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 09:44:52 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:18 PM, 14th Feb                   Bot                   Hi again!           01:18 PM, 14th Feb                     User                    Can i change my dress size.?           01:19 PM, 14th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. i will be happy to help you.           01:21 PM, 14th Feb                   Arunjay Raj                   kindly share the order id.           01:21 PM, 14th Feb                     User                    9634967373           01:23 PM, 14th Feb                     User                    I just wanna change my dress size from 22 to 20           01:23 PM, 14th Feb                   Arunjay Raj                   Thank you for sharing order number.           01:26 PM, 14th Feb                     User                    Waiting for your reply.. thank you           01:35 PM, 14th Feb                   Arunjay Raj                   we do not have exchange option available now, and we understand the inconvenience this has caused. ​  You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:36 PM, 14th Feb                   Arunjay Raj                   Is there anything else may I assist you?           01:41 PM, 14th Feb                   Arunjay Raj                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:44 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2098440