Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 09:44:32 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:16 PM, 14th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           01:17 PM, 14th Feb                     User                    Jst wanna confirmed my order here’s the order number 8235490311 and i want to collect from the store and i want to pay cash instead of knet. I dnt know if possible           01:19 PM, 14th Feb                     User                    I wanna to know my order is confirmed or still pending           01:22 PM, 14th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           01:22 PM, 14th Feb                   Arunjay Raj                   we checked and see that order status is on validation.           01:23 PM, 14th Feb                   Arunjay Raj                   As the order is on validation so now the payment method  can not be changed.           01:23 PM, 14th Feb                   Arunjay Raj                   Is there anything else may I assist you?           01:27 PM, 14th Feb                     User                    Cash payment not activated           01:30 PM, 14th Feb                   Arunjay Raj                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           01:37 PM, 14th Feb                   Arunjay Raj                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           01:37 PM, 14th Feb                   Arunjay Raj                   If a transaction is not captured, it will be reversed back. You can also contact your bank to confirm the same information.           01:38 PM, 14th Feb                   Arunjay Raj                   Is there anything else may I assist you?           01:41 PM, 14th Feb                   Arunjay Raj                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:44 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2098437