Subject: Ticket Assigned - Conversation with Rolling Fire
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 09:34:22 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rolling Fire Rolling Fire                    Hello           01:05 PM, 14th Feb                   Bot                   أهلا مرة أخرى!           01:05 PM, 14th Feb                     Rolling Fire                    i have just received my order and i found out i had received just one shirt           01:06 PM, 14th Feb                     Rolling Fire                    Hi           01:08 PM, 14th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           01:10 PM, 14th Feb                     Rolling Fire                    Hello           01:11 PM, 14th Feb                     Rolling Fire                    I have just received my order           01:12 PM, 14th Feb                     Rolling Fire                    #LM931814756           01:12 PM, 14th Feb                     Rolling Fire                    Upon i arrival i found that i just received one shirt without pyjama?           01:13 PM, 14th Feb                     Rolling Fire                    though i havr order clothes set that contained one shirt and one pyjama but the latter one is missing from the parcel           01:14 PM, 14th Feb                     Rolling Fire                             01:15 PM, 14th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           01:16 PM, 14th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           01:17 PM, 14th Feb                   Arunjay Raj                   Thank you for your patience.           01:19 PM, 14th Feb                   Arunjay Raj                   We unable to locate this order.           01:19 PM, 14th Feb                     Rolling Fire                    Why ?           01:19 PM, 14th Feb                   Arunjay Raj                   We request you to please provide us the correct order number.           01:19 PM, 14th Feb                   Arunjay Raj                   Order id contains 10 digits           01:20 PM, 14th Feb                     Rolling Fire                    9634855212           01:21 PM, 14th Feb                     Rolling Fire                    This is the order number           01:21 PM, 14th Feb                   Arunjay Raj                   Thank you for sharing order number.           01:24 PM, 14th Feb                   Arunjay Raj                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:26 PM, 14th Feb                   Arunjay Raj                   Is there anything else may I assist you?           01:28 PM, 14th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:34 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2098367