Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 09:14:53 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I got the wrong item from my recent order. Instead of CARS printed boosyer seat, i got the mickey mouse printed booster seat!!! My issue is I NEED to have the correct item TODAY!!! As the person who will be needing it is leaving tomorrow morning!!!!           12:41 PM, 14th Feb                     User                             12:41 PM, 14th Feb                     User                    This is for this order number           12:42 PM, 14th Feb                     User                             12:42 PM, 14th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           12:44 PM, 14th Feb                     User                    I got the wrong item but I need my items TODAY           12:46 PM, 14th Feb                   Arunjay Raj                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           12:47 PM, 14th Feb                   Arunjay Raj                   We would also request you to provide us some snapshots of the wrong item you received.           12:48 PM, 14th Feb                     User                    I got the mickey mouse booster seat but i ordered for the cars printed booster seat           12:48 PM, 14th Feb                     User                             12:48 PM, 14th Feb                     User                             12:49 PM, 14th Feb                     User                    The child who will use it dont like mickey mouse and adores CARS.. so he dont want to sit on micket mouse. We need the CARS booster sear today!           12:50 PM, 14th Feb                   Arunjay Raj                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Babyshop store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Babyshop store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:55 PM, 14th Feb                     User                    Can you check which store has the CARS printed booster seat. This is too much inconvenience in my part to think I waited for these items for several days           12:57 PM, 14th Feb                   Arunjay Raj                   We are sorry to inform that we do not have store inventory option.           01:02 PM, 14th Feb                   Arunjay Raj                   We advise you to please visit the nearest store.           01:03 PM, 14th Feb                     User                    Disappointing.  I made online orders so i wont leave home and get exposed to other people esp during pandemic. And here you are suggesting that I leave my home. I will report you to DHA.           01:06 PM, 14th Feb                   Arunjay Raj                   We do understand the inconvenience caused to you due to this, but as of now we did not have information about the store inventry and we do not want to share you wrong information.           01:08 PM, 14th Feb                   Arunjay Raj                   Is there anything else may I assist you?           01:11 PM, 14th Feb                   Arunjay Raj                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:14 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2098235