Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 13:29:30 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi,           05:16 PM, 13th Feb                     User                    I want to know the status of my order number #9635050968           05:17 PM, 13th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           05:18 PM, 13th Feb                   Arunjay Raj                   kindly share the order id.           05:18 PM, 13th Feb                     User                    #9635050968           05:18 PM, 13th Feb                   Arunjay Raj                   Thank you for sharing order number.           05:20 PM, 13th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           05:20 PM, 13th Feb                     User                    Sure           05:20 PM, 13th Feb              
      Arunjay Raj                   Thank you for your patience.           05:21 PM, 13th Feb                   Arunjay Raj                   We'd like to confirm you that order has not been placed successfully as the payment from your  card used has been unsuccessful.           05:21 PM, 13th Feb                     User                    I used tabby installments. They have deducted installment from my card           05:22 PM, 13th Feb                   Arunjay Raj                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           05:25 PM, 13th Feb                   Arunjay Raj                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           05:25 PM, 13th Feb                     User                    So they they will return the amoun
 t?           05:26 PM, 13th Feb                   Arunjay Raj                   It will be reversed back to your account.           05:28 PM, 13th Feb                     User                    Okay thanks.           05:28 PM, 13th Feb                   Arunjay Raj                   Is there anything else may I assist you?           05:28 PM, 13th Feb                     User                    That would be all. Thanks.           05:28 PM, 13th Feb                   Arunjay Raj                   You're welcome.           05:29 PM, 13th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:29 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2094989