Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 13:08:57 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello. There's one item from my order which is wrong           04:42 PM, 13th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           04:44 PM, 13th Feb                     User                    Hello Arynjay. I just opened the box and found out that one of the t-shirts was not the one I ordered.           04:45 PM, 13th Feb                     User                    Why are they substituting without informing the customer?           04:46 PM, 13th Feb                     User                    I ordered a black, with a unicorn designed t-shirt and I got an egg-yellow one with a different print           04:47 PM, 13th Feb                   Arunjay Raj                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           04:47 PM, 13th Feb                   Arunjay Raj                   We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you. ​ We would also request you to provide us some snapshots of the wrong item you received.           04:47 PM, 13th Feb                     User                    ok just a minute. will take a picture           04:48 PM, 13th Feb                   Arunjay Raj                   Please  share the image of the wrong item and share the order number.           04:50 PM, 13th Feb                     User                    Order #8234627570           04:51 PM, 13th Feb                   Arunjay Raj                   Thank you for sharing order number.           04:52 PM, 13th Feb                   Arunjay Raj                   Please  provide us the name and some snapshots of the wrong item you received.           04:52 PM, 13th Feb                     User                    this is the t-shirt I ordered. Black           04:53 PM, 13th Feb                     User                    this is the item I received           04:54 PM, 13th Feb                     User                    It's totally different           04:54 PM, 13th Feb                   Arunjay Raj                   Thank you for sharing image.           04:54 PM, 13th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           04:56 PM, 13th Feb                     User                    ok no problem           04:56 PM, 13th Feb                   Arunjay Raj                   Thank you for your patience.           05:01 PM, 13th Feb                   Arunjay Raj                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store across the Kuwait.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the Kuwait. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:01 PM, 13th Feb                   Arunjay Raj                   Is there anything else may I assist you?           05:02 PM, 13th Feb                     User                    The reason why I ordered online is that I don't want to visit the store so if I must do the refund only in the store, then no need.           05:04 PM, 13th Feb                     User                    thnaks           05:04 PM, 13th Feb                   Arunjay Raj                   You can also returnthe order through online.           05:06 PM, 13th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:08 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2094871