Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 10:54:48 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, I received an item either the box damaged and taped, I would like to exchange it at the store directly. Can you tell me which store has it?           02:25 PM, 13th Feb                     User                             02:26 PM, 13th Feb                     User                    City center meisem is the closest           02:26 PM, 13th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           02:28 PM, 13th Feb                     User                    Hello, I received an item with the box damaged and taped, I would like to exchange it at the store directly. Can you tell me which store has it?           02:29 PM, 13th Feb                     User                             02:29 PM, 13th Feb                     User                    Is it available in city center measeim           02:29 PM, 13th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           02:32 PM, 13th Feb                     User                    Hello?           02:32 PM, 13th Feb                   Arunjay Raj                   kindly share the order id.           02:32 PM, 13th Feb                     User                    i am not able to reach them on the phone           02:32 PM, 13th Feb                     User                    The order is on the app and it will cut the chat           02:33 PM, 13th Feb                     User                    Can you let me know if this item is available there please           02:33 PM, 13th Feb                     User                    disney Princess Spartan tricycle           02:33 PM, 13th Feb                   Arunjay Raj                   We request you to please share the order id so we cancheck and assist you accordingly.           02:36 PM, 13th Feb                     User                    I said it will cut the chat if I check           02:37 PM, 13th Feb                     User                             02:38 PM, 13th Feb                     User                    9624942459           02:39 PM, 13th Feb                   Arunjay Raj                   Thank you for sharing order number.           02:40 PM, 13th Feb                     User                    can you check the availability now?           02:41 PM, 13th Feb                   Arunjay Raj                   We do not have an exchange option available online at this time.           02:43 PM, 13th Feb                     User                    OMG you do not read ....           02:43 PM, 13th Feb                     User                    This is not what I asked           02:44 PM, 13th Feb                     User                    in the shop NOT online .... is it available in Me’aisem ??           02:44 PM, 13th Feb                   Arunjay Raj                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Babyshop store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Babyshop store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.   Feel free to get in touch with us for further assistance.           02:45 PM, 13th Feb                     User                    Horrible customer service           02:45 PM, 13th Feb                     User                    yea might as well have no live chat           02:45 PM, 13th Feb                     User                    By           02:45 PM, 13th Feb                   Arunjay Raj                   You can return the item for refund if you are not satisfy with the product.           02:49 PM, 13th Feb                   Arunjay Raj                   As we do not have exhange option availble now.           02:49 PM, 13th Feb                   Arunjay Raj                   Is there anything else may I assist you?           02:51 PM, 13th Feb                   Arunjay Raj                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:54 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2093992