Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 08:38:38 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                             12:27 PM, 13th Feb                     User                    I bought this cross body beaded bag and its broken           12:27 PM, 13th Feb                     User                    I want it to be exchanged with a better one this time           12:28 PM, 13th Feb                     User                    I dont want a refund... I want a new one           12:28 PM, 13th Feb                     User                    why is it being delayed so much?           12:28 PM, 13th Feb                     User                    Centrepoint customer service didnt help at all           12:29 PM, 13th Feb                     User                    I wont be writing any emails now because I have done all of those things already           12:29 PM, 13th Feb                     User                    I want an exchange! Its as simple as that           12:29 PM, 13th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           12:30 PM, 13th Feb                     User                    I have said it already??‍♀️           12:31 PM, 13th Feb                     User                    I want to exchange this beaded bag           12:31 PM, 13th Feb                     User                    I dont want a refund           12:31 PM, 13th Feb                     User                    look at the condition it was delivered in!           12:31 PM, 13th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           12:34 PM, 13th Feb                     User                    And?           12:34 PM, 13th Feb                   Arunjay Raj                   I can understand your frustration regarding the same, however, we do not have an option available at this time to arrange an exchange.           12:35 PM, 13th Feb                   Arunjay Raj                   We are only able to arrange for a return and refund at this time.           12:35 PM, 13th Feb                     User                    Okay!           12:35 PM, 13th Feb                     User                    Thank you           12:35 PM, 13th Feb                   Arunjay Raj                   Your most welcome.           12:36 PM, 13th Feb                   Arunjay Raj                   Is there anything else may I assist you?           12:36 PM, 13th Feb                     User                    No thank you! Its clearly of no help??‍♀️           12:37 PM, 13th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:37 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2093145