Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 15:45:01 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I cant access my account through app           07:31 PM, 12th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           07:32 PM, 12th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           07:32 PM, 12th Feb                     User                    I cant access my account through app           07:32 PM, 12th Feb                   Arunjay Raj                   we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.  If the same problem persists, please provide us with the following details so that we can forward it for further assistance: 1. Screenshot Of The Issue(If Possible) 2. App Version/Browser Version 3. Android/iOS Version or Browser name 4. Registered email address 5. Country of access           07:32 PM, 12th Feb                     User                    Ok           07:33 PM, 12th Feb                     User                    I already clear cache but still prob exist           07:33 PM, 12th Feb                     User                    Only prob in app version           07:34 PM, 12th Feb                   Arunjay Raj                   Please update the app.           07:35 PM, 12th Feb                     User                             07:36 PM, 12th Feb                     User                    Updated already           07:36 PM, 12th Feb                   Arunjay Raj                   Please be assured as we will escalae this issue to our concerned team and they will closely working on this to fix it for you.             07:37 PM, 12th Feb                     User                             07:37 PM, 12th Feb                     User                    Ok           07:37 PM, 12th Feb                   Arunjay Raj                   Is there anything else may I assist you?           07:40 PM, 12th Feb                   Apoorv                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:44 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2091241