Subject: Ticket Assigned - Conversation with Singing Bottle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 15:44:08 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Singing Bottle Singing Bottle                    It would be easier if you ship me my item as I need it that’s why I ordered it           07:05 PM, 12th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           07:06 PM, 12th Feb                     Singing Bottle                    if it’s still available in your web site I don’t have any problem ordering it agin but since it’s no longer available that’s why I’m making this complaint           07:06 PM, 12th Feb                     Singing Bottle                    Because of your error and mistake I can no longer buy the item that’s why I’m making a complaint for you to help me get my item back and not just offering me a refund           07:08 PM, 12th Feb                     Singing Bottle                    please understand that I ordered my item because I needed it and it’s difficult to buy in my size that’s why I’m insisting to get it           07:09 PM, 12th Feb                   Arunjay Raj                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website.           07:09 PM, 12th Feb                     Singing Bottle                    Just get my correct item back to me           07:09 PM, 12th Feb                     Singing Bottle                    i don’t mind paying it back again           07:09 PM, 12th Feb                     Singing Bottle                    but I need my correct item           07:10 PM, 12th Feb                     Singing Bottle                    To be ship to me           07:10 PM, 12th Feb                   Arunjay Raj                   We would be happy to help you but at this time  it is not possible to arrange the delivery for this item .           07:10 PM, 12th Feb                     Singing Bottle                    Why?           07:11 PM, 12th Feb                     Singing Bottle                    because you gave my item to another customer?           07:11 PM, 12th Feb                   Arunjay Raj                   we do not have an exchange option available online at this time.           07:12 PM, 12th Feb                     Singing Bottle                    As I have said it’s not my error           07:14 PM, 12th Feb                     Singing Bottle                    it’s your mistake           07:14 PM, 12th Feb                     Singing Bottle                    ok I will purchase the item again           07:14 PM, 12th Feb                     Singing Bottle                    no need for exchange just help me purchase my item again           07:14 PM, 12th Feb                     Singing Bottle                    can you do that           07:15 PM, 12th Feb                     Singing Bottle                    place an order for me for the original item I ordered and paid           07:15 PM, 12th Feb                   Arunjay Raj                   We are not able to place the order on behalf of you.           07:16 PM, 12th Feb                     Singing Bottle                    Ok           07:16 PM, 12th Feb                     Singing Bottle                    help me purchase the item           07:16 PM, 12th Feb                     Singing Bottle                    show me where           07:16 PM, 12th Feb                     Singing Bottle                    add in my cart           07:17 PM, 12th Feb                     Singing Bottle                    and I’ll purchase it           07:17 PM, 12th Feb                   Arunjay Raj                   We are sorry to inform you that currently the item is not available.           07:19 PM, 12th Feb                     Singing Bottle                    That’s why           07:19 PM, 12th Feb                     Singing Bottle                    It’s not just inconvenient in my part           07:20 PM, 12th Feb                     Singing Bottle                    it’s totally not acceptable           07:20 PM, 12th Feb                     Singing Bottle                    That I paid for the item and now I can not have the item because of your mistake           07:20 PM, 12th Feb                     Singing Bottle                    just tack where did you deliver my item and get it back to me           07:21 PM, 12th Feb                     Singing Bottle                    because I can not accept any of these           07:21 PM, 12th Feb                     Singing Bottle                    you keep my money, send someone to collect the wrong item and deliver me my correct shoe           07:22 PM, 12th Feb                     Singing Bottle                    that’s it           07:22 PM, 12th Feb                     Singing Bottle                    it’s not an exchange , it’s delivering the correct item to your customer           07:22 PM, 12th Feb                     Singing Bottle                    and that’s the right tuning to do           07:22 PM, 12th Feb                   Arunjay Raj                   We do understand the inconvenience caused to you.           07:28 PM, 12th Feb                   Arunjay Raj                   As one time exception as per our previous colleague  as a token of apology we can give you a voucher worth AED 40.00           07:29 PM, 12th Feb                   Arunjay Raj                   Kindly confirm  from your end.           07:29 PM, 12th Feb                   Arunjay Raj                   You can also return the item for refund.           07:29 PM, 12th Feb                   Arunjay Raj                   Hi, I'm not getting a response from you. Are we still connected?           07:31 PM, 12th Feb                     Singing Bottle                    Keep my money and keep the 40 aed token and just give me back my item           07:32 PM, 12th Feb                   Arunjay Raj                   We request you to please share your contact number so we can arrange call back for you within 24  hours.           07:34 PM, 12th Feb                     Singing Bottle                    0565241594           07:38 PM, 12th Feb                     Singing Bottle                    I need my shoe           07:39 PM, 12th Feb                   Arunjay Raj                   Thank you for sharing contact number.           07:41 PM, 12th Feb                   Arunjay Raj                   Our concern tema will get in touch with you fro the same.           07:41 PM, 12th Feb                   Arunjay Raj                   *for           07:42 PM, 12th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:43 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2091239