Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 15:41:36 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           07:08 PM, 12th Feb                   Bot                   Hi again!           07:08 PM, 12th Feb                     User                    I have a notification there is a cancellation of an item from my order           07:08 PM, 12th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           07:09 PM, 12th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           07:10 PM, 12th Feb                   Arunjay Raj                   kindly share the order id.           07:11 PM, 12th Feb                     User                    Its #4534623277           07:11 PM, 12th Feb                     User                    They cancelled the mid rise jeans with pocket 12QR     
       07:12 PM, 12th Feb                   Arunjay Raj                   Thank you for sharing order number.           07:13 PM, 12th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           07:13 PM, 12th Feb                     User                    Ok.           07:13 PM, 12th Feb                   Arunjay Raj                   Thank you for your patience.           07:14 PM, 12th Feb                   Arunjay Raj                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           07:14 PM, 12th Feb                     User                    Then also I ordered two kappa short sleeves Hoodie with zip 24QR           07:14 PM, 12th Feb                     User                    Could you please deliver one only from the order.
            07:15 PM, 12th Feb                   Arunjay Raj                   This order is not cancelled, during quality check we found out that Full Length Mid-Rise Jeans with Pocket Detail item was not in a good condition to be sold and they were the last of their stock hence we took them out of your order. You are still going to receive the remaining items.           07:15 PM, 12th Feb                     User                    Ok.But kindly from the order send one Kappa short sleeves hoodie with zip           07:17 PM, 12th Feb                   Arunjay Raj                   As the order is placed successfully, so we won't be able to make any changes.           07:17 PM, 12th Feb                     User                    So my total order will be 290-12(mid rise jeans)-kappa short sleeves 24           07:18 PM, 12th Feb                     User                    But I am going to pay 190QR and you won't send the missing item?           07:19 PM, 12th Feb            
        Arunjay Raj                   You will receive updated physical invoice when the order will deliver to you and  you have to  pay only the item which you will receive.           07:20 PM, 12th Feb                     User                    Ok           07:20 PM, 12th Feb                     User                    No problem           07:20 PM, 12th Feb                     User                    Then when Am I receiving the order because I was expecting today according to the invoice you sent           07:21 PM, 12th Feb                   Arunjay Raj                   Estimated delivery time of the order is to be deliver within 3 working days.           07:25 PM, 12th Feb                     User                    I aggre           07:26 PM, 12th Feb                     User                    Meaning tomorrow i will receive the order right           07:26 PM, 12th Feb                   Arunjay Raj                   our delivery partner will contact you on your cont
 act number +97431316016 regarding delivery.           07:30 PM, 12th Feb                   Arunjay Raj                   Is there anything else may I assist you?           07:33 PM, 12th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:41 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2091229