Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 14:04:43 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, i just received the item I ordered and its broken           05:42 PM, 12th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           05:42 PM, 12th Feb                     User                    I want a refund on the item I received ?           05:43 PM, 12th Feb                     User                    Its broken           05:43 PM, 12th Feb                   Arunjay Raj                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           05:46 PM, 12th Feb                     User                             05:47 PM, 12th Feb                     User                             05:48 PM, 12th Feb                   Arunjay Raj                   Kindly share the order id.           05:50 PM, 12th Feb                     User                    9634034328           05:53 PM, 12th Feb                   Arunjay Raj                   Thank you for sharing order number.           05:54 PM, 12th Feb                     User                    And now?           05:54 PM, 12th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           05:55 PM, 12th Feb                     User                    Ok           05:55 PM, 12th Feb                   Arunjay Raj                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:58 PM, 12th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:04 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2090898