Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 12:55:11 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello ... i want to change the size of 2 shirts purchased from ur store on  30th january           04:29 PM, 12th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           04:30 PM, 12th Feb                     User                    hello ... i want to change the size of 2 shirts purchased from ur store on  30th january           04:30 PM, 12th Feb                     User                    items were ordered online and i got the parcel on 30th jan. please tell me if there is any deadline to change the size... or i can change it any time any day  ???           04:31 PM, 12th Feb                     User                             04:32 PM, 12th Feb                     User                             04:33 PM, 12th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           04:34 PM, 12th Feb                     User                    you delivered what was ordered it is not ur mistake. size is slightly variable..so i want to change it           04:36 PM, 12th Feb                   Arunjay Raj                   We will be happy to help you.           04:37 PM, 12th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           04:38 PM, 12th Feb                   Arunjay Raj                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time.           04:39 PM, 12th Feb                     User                    so what i have to do now ??           04:41 PM, 12th Feb                   Arunjay Raj                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-775274 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Splash store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:42 PM, 12th Feb                     User                    i dont want to return           04:43 PM, 12th Feb                     User                    i m only asking for exchange           04:44 PM, 12th Feb                   Arunjay Raj                   we do not have an exchange option available online at this time.           04:48 PM, 12th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:54 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2090649