Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 14:55:28 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           06:41 PM, 10th Feb                   Bot                   Hi again!           06:41 PM, 10th Feb                     User                    I just received my ordee           06:41 PM, 10th Feb                     User                    Damage item           06:41 PM, 10th Feb                     User                    I need to talk to someone           06:41 PM, 10th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           06:42 PM, 10th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           06:43 PM, 10th Feb                   Arunjay Raj                   kindly share the order id.           06:43 PM, 10th Feb                     User                    8234253257           06:44 PM, 10th Feb                     User                    The bathroom sea world bin           06:44 PM, 10th Feb                     User                    Is the broken item           06:44 PM, 10th Feb                     User                    One of the sea horses at the bottom is broken           06:44 PM, 10th Feb                     User                    The bin cannot stand           06:44 PM, 10th Feb                     User                             06:44 PM, 10th Feb                     User                             06:44 PM, 10th Feb                   Arunjay Raj                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.           06:45 PM, 10th Feb                     User                    May you check if you have another piece in stock           06:45 PM, 10th Feb                     User                    I really want it ?           06:45 PM, 10th Feb                     User                    The problem is it cannot even stand           06:46 PM, 10th Feb                   Arunjay Raj                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store across the Kuwait.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the Kuwait.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:49 PM, 10th Feb                     User                    Ok           06:50 PM, 10th Feb                     User                    But can you check           06:50 PM, 10th Feb                     User                    If you have any more pieces of this item           06:50 PM, 10th Feb                   Arunjay Raj                   Please share the complete item name.           06:52 PM, 10th Feb                     User                    Sea world waste bin           06:52 PM, 10th Feb                     User                             06:53 PM, 10th Feb                   Arunjay Raj                   we are sorry to inform that currently this item is out of stock.           06:54 PM, 10th Feb                     User                    Okay thank you           06:54 PM, 10th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:55 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2083068