Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 13:29:57 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, i order this product ( 162607160 )  And it’s totally different than the photos which it’s in the website!!  I order the light gray color and i reserved it with blue color and blue stars , when I check the code number its show me the light gray one ! who it’s possible? It’s not the same product.  Can you check please if there is the light gray ? And please change the photo if it’s wrong!  ThankYou           05:07 PM, 10th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           05:07 PM, 10th Feb                     User                             05:07 PM, 10th Feb                     User                             05:07 PM, 10th Feb                     User                             05:07 PM, 10th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           05:10 PM, 10th Feb                   Arunjay Raj                   kindly share the order id.           05:11 PM, 10th Feb                     User                    162607160           05:11 PM, 10th Feb                   Arunjay Raj                   we request to please share the correct order number, as the order number contains 10 digits.           05:13 PM, 10th Feb                     User                    162607160           05:14 PM, 10th Feb                     User                             05:15 PM, 10th Feb                     User                             05:16 PM, 10th Feb                     User                    9634449014           05:17 PM, 10th Feb                   Arunjay Raj                   Thank you for sharing order number.           05:21 PM, 10th Feb                     User                    Welcome           05:21 PM, 10th Feb                   Arunjay Raj                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           05:21 PM, 10th Feb                   Arunjay Raj                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any babyshop store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any babyshop store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:27 PM, 10th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:29 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2082497