Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 13:28:18 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good afternoon I placed order today (627248225) and I received  a message stating that the order has been cancelled from your side. May I know the reason. Second issues I used Shukran points as part of the paiement     I received the refund but no shukran back to my account           05:06 PM, 10th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           05:07 PM, 10th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           05:08 PM, 10th Feb                     User                    Good afternoon I placed order today (627248225) and I received  a message stating that the order has been cancelled from your side. May I know the reason. Second issues I used Shukran points as part of the paie
 ment     I received the refund but no shukran back to my account           05:09 PM, 10th Feb                   Arunjay Raj                   we request to please share the correct order number, as the order number contains 10 digits.           05:10 PM, 10th Feb                     User                    order 6272482225           05:11 PM, 10th Feb                   Arunjay Raj                   Thank you for sharing order number.           05:16 PM, 10th Feb                     User                    Hi           05:16 PM, 10th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           05:16 PM, 10th Feb                   Arunjay Raj                   Thank you for your patience.           05:17 PM, 10th Feb                     User                    no issues           05:18 PM, 10th Feb                   Arunjay Raj                   We would like to inform that that  SAR 8.85  is refunded to your my credit wallet.           05:
 18 PM, 10th Feb                     User                    Any reason to cancel the order           05:19 PM, 10th Feb                     User                    Can I order the same item again or it is not possible           05:21 PM, 10th Feb                   Arunjay Raj                   The order has been canceled as the item is currently out to stock.  We always try to maintain accurate inventory on our website, but in this case due to unexpected reasons, the item you ordered is not available with us to be shipped currently in stock.           05:26 PM, 10th Feb                     User                    Thank you           05:27 PM, 10th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:27 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2082489