Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 13:05:32 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           04:34 PM, 10th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           04:34 PM, 10th Feb                     User                    Hi sir I order few items from app my payment also done but now I received a message it's not proceed           04:37 PM, 10th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           04:38 PM, 10th Feb                   Arunjay Raj                   kindly share the order id.           04:38 PM, 10th Feb                   Arunjay Raj                   Hi, I'm not getting a response from you. Are we still connected?           04:40 PM, 10th Feb                     User                    8234627070           04:41 PM, 10th Feb                   Arunjay Raj                   Thank you for sharing order number.           04:43 PM, 10th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           04:43 PM, 10th Feb                     User                    Your payment for order 8234627070 is being processed, and it may take up to an hour. We’ll notify you when your order is confirmed           04:45 PM, 10th Feb                     User                    This is the msg i received when my payment was done           04:46 PM, 10th Feb                     User                    Thank you we'll notify you when your order 8234627232 for Lee Cooper Full Length Distres... +2more item(s) is ready for collection from Splash Al Salam Commercial Complex/Mall - Salem Al Mubarak Street - Salmiya - Hawally           04:48 PM, 10th Feb                     User                    This is I received  when my order done           04:49 PM, 10th Feb                     User                    Sorry, Order 8234620982 was not processedsuccessfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/i7UYmgIkLdb           04:50 PM, 10th Feb                     User                    This is the msg last i received           04:50 PM, 10th Feb                   Arunjay Raj                   We'd like to confirm you that order has not been placed successfully as the payment from your card used has been unsuccessful.           04:55 PM, 10th Feb                     User                    Hello sir are you there           04:55 PM, 10th Feb                   Arunjay Raj                   Please note that the transaction has only been authorized and not captured.           04:55 PM, 10th Feb                     User                    Its already deduct from my account           04:57 PM, 10th Feb                     User                    I received msg from bank also           04:57 PM, 10th Feb                     User                    POS payment - Debited  by KWD 8.800 Account xx261           04:58 PM, 10th Feb                     User                    This is the msg i received           04:58 PM, 10th Feb                   Arunjay Raj                   The transaction has only been authorized and not captured.           05:03 PM, 10th Feb                   Arunjay Raj                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           05:03 PM, 10th Feb                     User                    Ok I'll check           05:04 PM, 10th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:05 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2082363