Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 12:13:43 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi,I was about to order from your site and saw that last time (order number #9631515517) some part of refund was cut stating that I used some non refundable voucher.           03:36 PM, 10th Feb                     User                    I haven’t use such voucher. Can you please check and explain it to me           03:37 PM, 10th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           03:38 PM, 10th Feb                     User                    Hi,I was about to order from your site and saw that last time (order number #9631515517) some part of refund was cut stating that I used some non refundable voucher.           03:44 PM, 10th Feb                     User                    I haven’t use such voucher. Can you please check and explain it to me           03:44 PM, 10th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           03:45 PM, 10th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           03:45 PM, 10th Feb                     User                    Sure           03:45 PM, 10th Feb                   Arunjay Raj                   Thank you for your patience.           03:51 PM, 10th Feb                   Arunjay Raj                   we checked and see that you have applied voucher code CART15 in your order.           03:52 PM, 10th Feb                     User                    What was the total amount I originally paid? Can you see that in your system           03:54 PM, 10th Feb                   Arunjay Raj                   Amount AED .257.69 is paid for the order           04:00 PM, 10th Feb                   Arunjay Raj                   Hi, I'm not getting a response from you. Are we still connected?           04:03 PM, 10th Feb                     User                    Okay           04:04 PM, 10th Feb                     User                    the voucher didn’t say that it is non refundable           04:05 PM, 10th Feb                   Arunjay Raj                   we would like to inform you that promotional voucher while placing your order and all the vouchers are non refundable.           04:08 PM, 10th Feb                   Arunjay Raj                   Is there any thing else may I assist you ?           04:11 PM, 10th Feb                   Arunjay Raj                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:13 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2082073