Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 12:04:50 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:30 PM, 10th Feb                     User                    I was trying to buy a car seat using my FAB card but the 10% discount is not being applied           03:31 PM, 10th Feb                     User                    The price of the car seat is 444           03:31 PM, 10th Feb                     User                    Even when I click on "Pay now" after inputting my card details, the landing page to enter OTP is still showing the full amount           03:32 PM, 10th Feb                     User                    Can you please help me with this           03:32 PM, 10th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           03:34 PM, 10th Feb                     User                    Hi Arunjay           03:34 PM, 10th Feb                     User                    I have already messaged my query above, in case the same is not visible to you, I can try to send it again           03:35 PM, 10th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           03:38 PM, 10th Feb                     User                    No worries, can you please let me know the way forward?           03:41 PM, 10th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           03:47 PM, 10th Feb                     User                    Sure           03:48 PM, 10th Feb                   Arunjay Raj                   Thank you for your patience.           03:54 PM, 10th Feb                     User                    Yes?           03:55 PM, 10th Feb                   Arunjay Raj                   We would request you to please share the registered email id, so we can check with concern team and will update you for the same.           03:55 PM, 10th Feb                     User                    [email-masked]           03:55 PM, 10th Feb                   Arunjay Raj                   Thank you for sharing the email id.           04:01 PM, 10th Feb                   Arunjay Raj                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:01 PM, 10th Feb                     User                    Thanks           04:02 PM, 10th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:04 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2082016