Subject: Ticket Assigned - Conversation with Whirring Cupcake
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 11:47:07 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Whirring Cupcake Whirring Cupcake                    My Order number is 9634257384           03:27 PM, 10th Feb                     Whirring Cupcake                    I received the item the wipes is only 10 wipes instead of 50 wipes as per the description           03:28 PM, 10th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           03:29 PM, 10th Feb                     Whirring Cupcake                    I want to return my order           03:29 PM, 10th Feb                     Whirring Cupcake                    And the mattress that I bouht is different the one that I saw in City Center Sharjah           03:30 PM, 10th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           03:32 PM, 10th Feb                   Arunjay Raj                   Kindly share the order number.           03:32 PM, 10th Feb                     Whirring Cupcake                    Here 9634257384           03:33 PM, 10th Feb                     Whirring Cupcake                    also           03:33 PM, 10th Feb                     Whirring Cupcake                    I order wipes in the website its 50 pcs but when I received the product its 10 pcs only           03:33 PM, 10th Feb                   Arunjay Raj                   Thank you for sharing order number.           03:39 PM, 10th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           03:39 PM, 10th Feb                   Arunjay Raj                   Thnak you for your patience.           03:40 PM, 10th Feb                   Arunjay Raj                   We are truly sorry to hear that you received incomplete  items but this is not typical of the experience we offer, and we understand the inconvenience this has caused. ​           03:40 PM, 10th Feb                     Whirring Cupcake                    Its okay I hope you can refund the item specially the mattress           03:41 PM, 10th Feb                   Arunjay Raj                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Babyshop store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Babyshop store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:42 PM, 10th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:46 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2081895