Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 11:04:47 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Your refund for order 9618988557 is on its way & will be credited in 5-7 business days. Please check your email for more details.           02:45 PM, 10th Feb                     User                    Your           02:45 PM, 10th Feb                     User                    Hi I'm waiting for the refund           02:46 PM, 10th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. How may I help you?           02:46 PM, 10th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           02:46 PM, 10th Feb                     User                    Still haven't received the same           02:46 PM, 10th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           02:47 PM, 1
 0th Feb                     User                    This is from Dec 5 2020           02:47 PM, 10th Feb                   Arunjay Raj                   The refund amount of AED 79.20 for order ID 9618988557, has been processed from our side to your credit card under the transaction ID 169999990041099372.  ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.           02:49 PM, 10th Feb                   Arunjay Raj                   We would request you to please contact your bank once.           02:49 PM, 10th Feb                     User                    I checked with the bank but haven't received the amount           02:50 PM, 10th Feb                   Arunjay Raj                   We request you to please share the bank statement pdf.           02:54 PM, 10th Feb                   Arunjay Raj                   From the date 5th Dec 2020 to 5th Jan 2021.           02:54 PM, 10th Feb                     User      
               Ok I'll share it           02:55 PM, 10th Feb                   Arunjay Raj                   We would request you to please share the bank statement pdf on  [email-masked]           03:01 PM, 10th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:04 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2081615