Subject: Ticket Assigned - Conversation with Purring Tree
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 08:37:22 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Purring Tree Purring Tree                    Assalam u alaikum           11:38 AM, 10th Feb                   Arunjay Raj                   Hi, My name is Arunjay,Thank you for contacting us. How may I help you?           11:44 AM, 10th Feb                     Purring Tree                    Hi           11:47 AM, 10th Feb                     Purring Tree                    3 days back i oreder 2 products           11:47 AM, 10th Feb                     Purring Tree                    one item is cancelled           11:47 AM, 10th Feb                     Purring Tree                    823418237           11:49 AM, 10th Feb                     Purring Tree                    my order number           11:49 AM, 10th Feb                     Purring Tree                    ???           11:50 AM, 10th Feb                     Purring Tree                    Hi           11:50 AM, 10th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           11:53 AM, 10th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           11:54 AM, 10th Feb                     Purring Tree                    Ok           11:54 AM, 10th Feb                     Purring Tree                    ?           11:56 AM, 10th Feb                   Arunjay Raj                   We are unable to locate any order id related to this 823418237.           12:02 PM, 10th Feb                   Arunjay Raj                   Order id will be of 10 digit.           12:02 PM, 10th Feb                   Arunjay Raj                   Please share the correct order number.           12:03 PM, 10th Feb                     Purring Tree                    Ok           12:03 PM, 10th Feb                     Purring Tree                    Wait           12:03 PM, 10th Feb                     Purring Tree                    8234182372           12:03 PM, 10th Feb                   Arunjay Raj                   Thank you for sharing the order number.           12:07 PM, 10th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           12:07 PM, 10th Feb                     Purring Tree                    Ok           12:08 PM, 10th Feb                   Arunjay Raj                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           12:08 PM, 10th Feb                     Purring Tree                    They send to my credit           12:10 PM, 10th Feb                     Purring Tree                    Iam trying to buy new product           12:10 PM, 10th Feb                   Arunjay Raj                   This order is not cancelled, during quality check we found out that  Lee Cooper Full Length Jeans with Pocket Detail and Belt Loops was not in a good condition to be sold and that was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.           12:11 PM, 10th Feb                     Purring Tree                    iam using coupen code           12:11 PM, 10th Feb                     Purring Tree                    it says coupen already used           12:11 PM, 10th Feb                     Purring Tree                    Yah in know another item is ready to collect           12:12 PM, 10th Feb                   Arunjay Raj                   May I know which coupon code you are using.           12:17 PM, 10th Feb                     Purring Tree                    App20           12:18 PM, 10th Feb                     Purring Tree                    for splash coupen           12:18 PM, 10th Feb                     Purring Tree                    and centerpoint cc139           12:18 PM, 10th Feb                     Purring Tree                    both i tried           12:18 PM, 10th Feb                     Purring Tree                    Is there any possibility Refund money tranfer to my bank account           12:20 PM, 10th Feb                   Arunjay Raj                   We would like to share the screen shot of the error code of the coupon so we can raise the concern.           12:22 PM, 10th Feb                     Purring Tree                    Wait a moment           12:23 PM, 10th Feb                   Arunjay Raj                   We would like to inform that as this is an automated process so it is not possible now.           12:23 PM, 10th Feb                     Purring Tree                             12:27 PM, 10th Feb                     Purring Tree                             12:28 PM, 10th Feb                   Arunjay Raj                   Thank you for sharing images.           12:33 PM, 10th Feb                   Arunjay Raj                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:33 PM, 10th Feb                     Purring Tree                    Ok           12:33 PM, 10th Feb                     Purring Tree                    Thank u           12:34 PM, 10th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:37 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2080715