Subject: New Reply Received - I didn’t receive my all goods and paid full amount
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 16:01:13 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  I didn’t receive my all goods and paid full amount  Ticket comment <div dir="auto">Dear Sir</div>
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<div dir="auto">Thank you for your reply, but iam really disappointed, since you asked me to pay for goods that i didn’t receive (cash) and when you do refund you do as vouchers and separate vouchers that can be used only for certain brands, please i need either cash refund or one voucher with the whole value that i can use in all centrepoint brands!</div>
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<div dir="auto">Regards </div>
<div dir="auto">Mona</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 8 Feb 2021 at 1:20 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Mona,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We are sorry for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount KWD 0.41 and KWD 3.11 as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is<span style="white-space:pre-wrap" dir="ltr"> </span>8928597247969-04242-70369 and 8928598558689-15024-08895 respectively. *Terms and conditions apply</div>
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<div dir="ltr"> Voucher code for the item  Sasha Hair Brush<br> 8928597247969-04242-70369 and it is valid for Lifestyle.</div>
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<div dir="ltr">Voucher code for the item 8928598558689-15024-08895 and it is valid for Splash.<br>
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<div style="clear:both">Feel free to reach out to us if you need any further assistance.</div>
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<br><div>Your Friends,</div>
<div>The Support Team</div>
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<div>* Terms and conditions:</div>
<div>1. This voucher code is valid till 6 Months</div>
<div>2. Voucher is only valid on <span id="m_7145005819985161804OBJ_PREFIX_DWT185_com_zimbra_url" style="color:rgb(0,90,149)"><a href="http://www.xxxxxxxxxxxx.com/" rel="noreferrer" style="color:rgb(0,90,149)" dir="ltr" target="_blank">www.lifestyle.com</a></span>
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<div>3. The voucher code can only be used once, on a single transaction – per head/credit card/registration. </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2067794