Subject: New Reply Received - Everytime order is cancelled
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 07:43:46 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Everytime order is cancelled  Ticket comment <div dir="ltr">Dear Sir, <div>Please be informed my parcel is not yet delivered. </div>
<div>Validation Code : 471389 </div>
<div><br></div>
<div>I went to to the pick up point yesterday evening and </div>
<div>I was informed by the Staff that there is not parcel for me </div>
<div>from Baby shop. </div>
<div><br></div>
<div>Kindly look into this and update me. </div>
<div>Thanks,</div>
<div>Perpetual </div>
<div>050 4939876</div>
</div>
<div dir="auto"></div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Feb 4, 2021, 16:38 Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Perpetual,</div></div>
<div dir="ltr"><div dir="ltr">
<br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that  Juniors Graphic Print Round Neck T-shirt and Floral Print Pyjamas was not in a good condition to be sold and that was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same items.<br><br>Our delivery partner will call you on +971504939876 before delivering these items.<br><br>Thank you for your cooperation and shopping with us, and we look forward to serving you later.<br><br>Do not hesitate to contact us with any inquiries.<br><br>Your friends<br>The Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2053453