Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 12:22:47 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">As i said i need 2 fan if not cancel the order, the reason because i don't want to bay for shipping twice.<div dir="auto"><br></div>
<div dir="auto">Please give me a call </div>
<div dir="auto">33080817 </div>
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<div>On Sun, Feb 7, 2021, 3:17 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Sadiq,<br><br>
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<div dir="ltr">Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that  DOMA Counter Slim Fan was not in a good condition to be sold and that was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same items.</div>
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<div dir="ltr">We would like to inform you that once the order placed we will not be able to add item isn the order.<br><br>Our delivery partner will call you before delivering these items.</div>
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<div dir="ltr">Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.<br><br>Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.<br><br>Please let us know if we can be of any further assistance.<br><br>Your Friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2065541