Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 10:30:33 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello I need to exchange an item I bought online as I received the wrong color           02:05 PM, 07th Feb                   Arunjay Raj                   Hi,My name is Arunjay Thank you for contacting us. How may I help you?           02:06 PM, 07th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           02:06 PM, 07th Feb                     User                    Hello I need to exchange an item I bought online as I received the wrong color           02:06 PM, 07th Feb                     User                    This was the second time I place the same order and still same mistake!!!           02:06 PM, 07th Feb                   Arunjay Raj                   Please share the order number and the image of the wrong item which you received.           02:08 PM, 07th Feb                     User                             02:09 PM, 07th Feb                     User                             02:10 PM, 07th Feb                     User                    Description and image of item is gray I keep receiving pink!!!!!!!!!!!           02:10 PM, 07th Feb                     User                    this is unacceptable           02:10 PM, 07th Feb                     User                    I have also sent many emails           02:10 PM, 07th Feb                     User                    I need a solution           02:10 PM, 07th Feb                     User                    why can’t I receive the correct item as advertised?!!!!!! Horrible online experience           02:10 PM, 07th Feb                   Arunjay Raj                   Thank you for sharing your order number.           02:13 PM, 07th Feb                   Arunjay Raj                   Please allow us moment to check this for you.           02:16 PM, 07th Feb                   Arunjay Raj                   Thank you for your patience.           02:23 PM, 07th Feb                   Arunjay Raj                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           02:24 PM, 07th Feb                   Arunjay Raj                   We will forward this concern  to the relevant team.           02:25 PM, 07th Feb                   Arunjay Raj                   Yu can return the item for refund.           02:27 PM, 07th Feb                   Arunjay Raj                   You can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Babyshop store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Babyshop store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:28 PM, 07th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:30 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2067194