Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 09:41:14 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:14 PM, 07th Feb                     User                    Is it possible to return what i ordered           01:14 PM, 07th Feb                     User                    as it is too big for me           01:15 PM, 07th Feb                     User                    the black shoes but to be replaced wtih size 39 but same design?           01:15 PM, 07th Feb                   Arunjay Raj                   Hi, My name is Arunjay Thank you for contacting us. How may I help you?           01:15 PM, 07th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           01:18 PM, 07th Feb                   Arunjay Raj                   We request you to please share the order number.           01:19 PM, 07th Feb                     User                    We have successfully delivered your order number 9633412564.           01:23 PM, 07th Feb                     User                    I only need to chnage 1 item           01:23 PM, 07th Feb                   Arunjay Raj                   Thank you for sharing your order number.           01:24 PM, 07th Feb                   Arunjay Raj                   May I know the item name ?           01:25 PM, 07th Feb                     User                    Jennifer uy           01:26 PM, 07th Feb                     User                    It the black shoes           01:28 PM, 07th Feb                     User                    im trying to attach the pciture but i keep getting kicked out of the. Chat           01:28 PM, 07th Feb                     User                    I only ordered 2 shoes           01:28 PM, 07th Feb                     User                    the black one is 40           01:29 PM, 07th Feb                     User                    i want to chnage the size to 39           01:29 PM, 07th Feb                     User                    please           01:29 PM, 07th Feb                   Arunjay Raj                   We sincerley apologize for this.           01:30 PM, 07th Feb                   Arunjay Raj                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases.           01:31 PM, 07th Feb                   Arunjay Raj                   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "9632999329". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any Max store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:35 PM, 07th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:40 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2066896