Subject: New Reply Received - Product information
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 22:29:39 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Product information  Ticket comment <div>Dears,,</div>
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<div>Since there is no exchange for the return item o would like to keep the item.</div>
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<div>But you have to improve your service by adding this option to the online shopping.. specially in such cases that you send a wrong item to the customer by mistake. </div>
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<div>Thank you.<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 11 Mar 2021, at 12:10 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Asma,<br><br>Thank you for shopping with us.<br> <br>We are truly sorry to hear that you wish to exchange the items due to a wrong item issue however, we do not have an exchange option available online at this time. You can return online purchases for the refund.</div>
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<div dir="ltr">We checked and see that return request is raised for the item. Our collection team will contact you within 3 - 5 working days to collect the wrong item from you. Once we will receive the item we will process the refund for you to the same payment method.<br><br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2218562