Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 21:16:51 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Returns  Ticket comment <blockquote style="margin: 0 0 20px 0">
<div style="font-family:Roboto, sans-serif; color:#6D00F6" id="yMail_cursorElementTracker_1615150555978">Thanks for replying,  </div>
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<br>but i go today to burjuman branch to back them and in the first the employee there want to give my voucher and i want to back them at my card, she say we can't because u pay by tabby and i say to her i already back before on tabby from ibnbattuta mall, so she accept to back the money on tabby!! But also the price of items 56 ( sandal) + 6 ( the mask) so it by 62 and i used code by 10% discount so i pay 55.8 and as usual all money back to card , but she didn't make that, she say i will back to card 51.67 and the other 4.73 will give u voucher because this was discount!! And this is first time i hear that and tell her i return many things before with discount also and no one say like that and i want all money to card and i don't want voucher but she insisted and i don't want to make problem so i say to her i wii send <span class="VIiyi" lang="en" id="yMail_cursorElementTracker_1615151572956">complaint to support team, thanks. </span>
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<div dir="ltr"><div dir="ltr" id="yMail_cursorElementTracker_1615150591574">Hi Ehab,<br><br>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">​We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.</div>
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<div dir="ltr">We would also request you to provide us some snapshots of the wrong item you received along with its price so we can further assist you.</div>
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<div dir="ltr">We look forward to hearing from you.</div>
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<div dir="ltr"> Your friends,<br>The Support Team<br>​<br><br>
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</div></div> </div> </blockquote>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2191495