Subject: New Reply Received - Feedback or suggestions
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 06 Mar 2021 19:31:13 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div dir="ltr">Thanks but I never received a message of cancellation.  </div>
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02 Mar from [email-masked]:<br><div style="border-left: 1px solid #4b89dc;padding-left: 8px;margin-left:6px;margin-right: 5px">
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<div dir="ltr">Hi Abira,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that  Solid Knee Length Shorts with Pockets and Elasticated Waistband was not in a good condition to be sold and that was the last of their stock hence we took them out of your order and refunded you for them. </div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount AED 19.20 on 3/2/21 and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same items.<br><br>Please let us know if we can be of any further assistance.<br><br>Your Friends,<br>The Support Team<br><br>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2178566