Subject: New Reply Received - Return product -Order # 9632646713
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 28 Feb 2021 15:47:39 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Return product -Order # 9632646713  Ticket comment <div class=""><br class=""></div>
<div class=""><br class=""></div>Dear Team,<div class=""><br class=""></div>
<div class="">Please advise the status of my refund as per email below once item was received refund will be credited between 5 to 7 days.</div>
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<div class="">Courier was collected  feb 11,2021 around 19h15  with collection number B08BB4A</div>
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<div class="">Attachment for reference. </div>
<div class=""><img id="49F7A609-AE4B-4EF2-9581-DF5D01D67FE2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5Njg4NTAyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aeNk8uqi2uaqgr-i4QBTEIxFbmmqC3Puq-XZ6X1K-iE" class=""></div>
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<div class="">Looking forward hearing you soon.</div>
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<div class="">Regards,</div>
<div class="">Airlene <br class=""><div class="">
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<div>On 4 Feb 2021, at 7:30 PM, Splash &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div dir="ltr" class="">Hi Airlene,<br class=""><br class="">Thank you for shopping with us.<br class=""> <br class="">We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases for refund.</div>
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<div dir="ltr" class="">We checked and see that return request is raised for the item. Our collection team will contact you within 3 - 5 working days to collect the  item from you. Once we will receive the item we will process the refund for you to the same payment method.<br class=""><br class="">Feel free to get in touch with us for further assistance.<br class=""> <br class="">Your friends,<br class="">The Support Team<br class="">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2054272