Subject: Ticket Assigned - Mistakes in my order # 6273614351
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Feb 2021 08:35:27 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Mistakes in my order # 6273614351 Contacted

Good morning,
I have a problem with this shipment, first the order was divided in two shipments but when it was collected from the store my husband got only one ( missing the one with red flormar lipstick ) .

 Second , the half I got should contain a Concealer and purple flormar lipstick however it contained concealer and Nail polish instead of the lipstick ! The lipstick i ordered was on sale cost 8 SAR , Now it is 14 SAR 
What should i do ?! Will the store accept to exchange the nail polish ? And can i get the same lipstick with the old price i ordered ? Or it just return the nail polish with a refund and i have to order it with the New price ?

 And what about the missing shipment ? Can it still be collected from the store while it is marked on the app as delivered??

Thanks in advance 

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2137623