Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 27 Feb 2021 10:35:43 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Returns  Ticket comment <span style="color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 16px; background-color: rgb(255, 255, 255)" class="">Maram Alghalib, my order number is  </span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 185, 229)" class=""><a href="https://www.centrepointstores.com/sa/en/my-account/order/6276189765?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_en" style="color: rgb(0, 185, 229); text-decoration: none" class="" rel="noreferrer">6276189765</a></span><span style="color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 16px; background-color: rgb(255, 255, 255)" class="">.</span><br class=""><div><blockquote class=""><div class=""></div></blockquote></div>
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<div>On Feb 27, 2021, at 10:57 AM, Centrepoint &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div dir="ltr" class="">Hi Maram,</div>
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<div class=""><span rel="tempredactor" style="font-size: 14px" class="">Thank you for reaching out us.</span></div>
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<span rel="tempredactor" style="font-size: 14px" dir="ltr" class="">​</span><br class="">
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<div class=""><span dir="ltr" rel="tempredactor" style="font-size: 14px" class="">We are truly sorry to hear that you were not assisted properly by our delivery partner. This is surely not the experience we want our customers to have when they shop with us. </span></div>
<div class=""><span rel="tempredactor" style="font-size: 14px" class=""><br class=""></span></div>
<div class=""><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr" class=""> We are sorry for the inconvenience that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span></div>
<div class=""><span rel="tempredactor" style="font-size: 14px" class=""><br class=""></span></div>
<div class=""><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' class=""> We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.</span></div>
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<div class=""><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' class="">We would also request you to provide us some snapshots of the wrong item you received.</span></div>
<div class=""><span rel="tempredactor" style="font-size: 14px" class=""><br class=""></span></div>
<div class=""><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr" class=""> We look forward to hearing from you.</span></div>
<div class=""><span rel="tempredactor" style="font-size: 14px" class=""><br class=""></span></div>
<div class=""><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' class=""> Your friends,</span></div>
<div class=""><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr" class=""> The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2156483