Subject: Ticket Assigned - exchange
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 16:28:18 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  exchange Popping Sun                    hi i have wuestion           08:01 PM, 25th Feb                     Popping Sun                    how can i change the size?           08:01 PM, 25th Feb                   Arunjay Raj                    Hi, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           08:05 PM, 25th Feb                     Popping Sun                    how can i change the size           08:06 PM, 25th Feb                     Popping Sun                    i buy in online           08:06 PM, 25th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           08:07 PM, 25th Feb                   Arunjay Raj                    kindly share the order id.           08:07 PM, 25th Feb                     Popping Sun                    8236713728           08:09 PM, 25th Feb                     Popping Sun                    already deliver the item but itry big for me           08:11 PM, 25th Feb                   Arunjay Raj                    Thank you for sharing order number.           08:16 PM, 25th Feb                   Arunjay Raj                     Please allow us moment to check it for you.           08:16 PM, 25th Feb                   Arunjay Raj                   Thank you for your patience.           08:19 PM, 25th Feb                   Arunjay Raj                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store across the Kuwait.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the Kuwait. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:21 PM, 25th Feb                     Popping Sun                    thankyou           08:23 PM, 25th Feb                   Arunjay Raj                   You're welcome           08:23 PM, 25th Feb                   Arunjay Raj                    Is there anything else may I assist you?           08:23 PM, 25th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:27 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2155604